Terms And Conditions

Soho Carpet Cleaning Terms and Conditions of Service

These Terms and Conditions govern the provision of cleaning services by Soho Carpet Cleaning to residential and commercial clients within its service area. By booking, accepting, or paying for any service, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual, company, or organisation ordering or receiving services from Soho Carpet Cleaning.

Company means Soho Carpet Cleaning, the provider of the services.

Services means any carpet, upholstery, rug, hard floor, or related cleaning and treatment work carried out by the Company, together with any additional services agreed between the Client and the Company.

Premises means the property at which the Services are to be carried out.

Technician means any employee, contractor, or representative of the Company who carries out the Services.

Agreement means the contract formed between the Client and the Company when a booking is confirmed.

2. Scope of Services

The Company provides professional cleaning services primarily focused on carpets, rugs, upholstery, and related surfaces. The exact scope of work for each booking will be agreed at the time of quotation and confirmed in the booking confirmation.

The Company reserves the right to refuse to provide Services if the Premises are deemed unsafe, inaccessible, or otherwise unsuitable for work on arrival. In such cases, a call-out or cancellation charge may apply.

Any additional work requested on the day of service that was not included in the original quotation will be subject to availability and may incur additional charges at the Companys prevailing rates.

3. Booking Process

Bookings may be requested via the Companys approved communication channels. A booking is only considered confirmed when the Client has accepted the quotation and the Company has provided explicit confirmation of the agreed date, time window, and price.

The Client is responsible for ensuring that all details provided at the time of booking are accurate, including the size and type of areas to be cleaned, the condition of carpets or upholstery, access arrangements, and any parking requirements.

The Company may request photographs or descriptions of the areas to be cleaned to provide an accurate quotation. If, upon arrival, the Technician determines that the information provided by the Client was materially inaccurate, the Company may revise the quotation, amend the scope of work, or cancel the booking. In such circumstances, a minimum charge or call-out fee may apply.

The Client must ensure that a responsible adult is present at the Premises at the start and end of the visit to provide access, discuss requirements, and inspect the completed work, unless expressly agreed otherwise in advance.

4. Pricing and Quotations

All prices are provided in pounds sterling and are based on the information supplied by the Client at the time of enquiry. Quotations are generally provided as fixed prices for clearly defined work or as estimates where exact requirements are uncertain.

The Company reserves the right to amend the price where additional or different work is required, where areas are larger than described, or where the condition of the carpet or upholstery is significantly worse than indicated. Any change in price will be discussed with the Client before work continues.

Unless otherwise stated, prices are inclusive of the cleaning solutions and equipment required to carry out the work. Additional charges may apply for specialist stain treatments, deodorising, protection treatments, or emergency call-outs.

5. Payments and Invoicing

Payment terms will be confirmed at the time of booking. For most residential bookings, payment is due immediately upon completion of the Services, unless an alternative arrangement has been expressly agreed in advance.

The Company accepts commonly used methods of payment within the UK service area. The Company does not accept payment by cheque unless this has been agreed beforehand.

For commercial Clients, the Company may offer invoicing on agreed credit terms. Unless stated otherwise on the invoice, payment is due within 14 calendar days of the invoice date. The Company reserves the right to conduct credit checks and may require advance payment or a deposit at its discretion.

If the Client fails to make payment on the due date, the Company reserves the right to charge interest on the overdue amount at the maximum rate permitted by applicable law, and to recover all reasonable costs incurred in pursuing the debt, including legal and collection agency fees.

6. Deposits

The Company may require a deposit to secure certain bookings, particularly for larger jobs, commercial work, or appointments scheduled at peak times. Any required deposit will be confirmed at the time of booking.

Deposits are generally non-refundable if the Client cancels the booking with less notice than required under the cancellation policy set out below, unless the Company agrees otherwise in writing.

7. Client Responsibilities

The Client is responsible for:

Providing safe and reasonable access to the Premises, including any entry codes, keys, or access instructions required.

Ensuring that there is legal and convenient parking available for the Technician as close as possible to the Premises. The Client is liable for any parking charges or penalties incurred as a direct result of the Clients instructions or failure to provide suitable parking.

Removing fragile items, personal belongings, small furniture, and valuable objects from the areas to be cleaned before the Technician arrives. The Company will not be liable for damage to items that have not been removed by the Client from the working area.

Informing the Company before the start of the Services of any known defects, pre-existing damage, loose fittings, or risks related to the carpets, flooring, upholstery, or the Premises generally, including any known issues with water, electricity supplies, or alarm systems.

Ensuring that children and pets are kept away from the working areas and equipment for the duration of the visit and while carpets or upholstery remain damp.

8. Cancellations, Rescheduling and Access

The Client may cancel or reschedule a booking by giving notice to the Company. Unless otherwise agreed, the following terms apply:

If the Client cancels or reschedules more than 48 hours before the scheduled start time, no cancellation fee will normally be charged.

If the Client cancels or reschedules within 24 to 48 hours of the scheduled start time, the Company may charge a cancellation fee up to 50 percent of the quoted price.

If the Client cancels on the day of service, fails to provide access at the agreed time, or the Technician is unable to start work due to circumstances within the Clients control, the Company may charge up to 100 percent of the quoted price to cover lost time and costs.

The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to extreme weather, illness, vehicle breakdown, equipment failure, or other operational issues. The Company will notify the Client as soon as reasonably possible and will offer an alternative appointment. The Company will not be liable for any indirect or consequential loss arising from such cancellation or rescheduling.

9. Service Quality and Limitations

The Company will use reasonable care and skill and industry-recognised methods and products to provide a professional service. However, the Client acknowledges the following limitations:

Stain removal cannot be guaranteed. The success of stain removal depends on the type of stain, the length of time it has been present, any previous attempts to clean it, and the type of fibre or material. The Company will not be liable if a stain cannot be removed despite the use of reasonable care and skill.

Existing damage, wear, fading, discolouration, loose seams, or weakened fibres may become more apparent after cleaning. The Company will not be responsible for such pre-existing conditions, which may be highlighted by the cleaning process.

Drying times will vary depending on ventilation, temperature, humidity, and the type of material. The Company provides indicative drying times only and is not liable for delays in drying.

The Client should avoid walking on damp carpets or using damp upholstery until fully dry, and must follow any aftercare instructions given by the Technician. The Company accepts no liability for damage or accidents resulting from the Clients failure to follow aftercare advice.

10. Liability and Insurance

The Company holds appropriate public liability and, where applicable, employers liability insurance for work carried out within its service area.

Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

Subject to the above, the Companys total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall not exceed the total price paid or payable for the specific booking in question.

The Company will not be liable for any indirect or consequential losses, including loss of profit, loss of revenue, loss of business opportunity, or loss of enjoyment, arising out of the provision or non-provision of Services.

The Client must notify the Company in writing of any complaint, damage, or alleged defect in the Services as soon as reasonably practicable and in any event within 48 hours of the Services being carried out. The Client must provide evidence where possible and allow the Company a reasonable opportunity to inspect and, where appropriate, rectify any issues.

11. Waste Handling and Environmental Regulations

The Company will comply with relevant UK laws and regulations relating to the handling, transport, and disposal of waste generated as part of the Services.

General waste arising directly from the cleaning process, such as soiled water, used cleaning materials, and packaging, will be managed responsibly by the Company in accordance with applicable regulations. Where specialist or hazardous waste is produced, it will be handled in line with legal requirements.

The Client is responsible for the removal and lawful disposal of any large volumes of household or commercial waste, furniture, or items not directly related to the cleaning process, unless the Company has specifically agreed in writing to provide additional waste handling services, which may incur extra charges.

If the Client requests the Company to remove waste from the Premises beyond what is ordinarily generated by carpet and upholstery cleaning, the Company reserves the right to refuse such requests or to charge additional fees in line with the nature and volume of waste.

12. Health and Safety

The Company is committed to maintaining safe working practices in line with UK health and safety requirements.

The Technician may refuse to carry out work in any area of the Premises that is deemed unsafe, unsanitary, or presents a risk to health, including but not limited to the presence of hazardous materials, biohazards, or aggressive behaviour by occupants or pets.

The Client must inform the Company of any health and safety risks known to them at the Premises and must not request the Technician to undertake any task that falls outside the agreed Services or that would breach applicable health and safety regulations.

13. Property Damage and Keys

If the Client provides keys or access devices to the Company, it is the Clients responsibility to ensure they are clearly labelled without showing the full address. The Company will take reasonable care in handling keys and access devices but cannot accept liability for any loss where it has acted with reasonable care and in accordance with the Clients instructions.

The Company will not be responsible for any alarm system issues arising from incorrect codes or instructions supplied by the Client. It is the Clients duty to provide accurate and complete alarm instructions.

14. Complaints and Dispute Resolution

The Company aims to resolve any concerns quickly and fairly. If the Client is not satisfied with the Services, they should contact the Company as soon as possible, and in any event within 48 hours of completion, providing details of the issue.

The Company may request photographs or arrange for a Technician to revisit the Premises to assess and, where reasonable, attempt to rectify any problem. The Client must allow such a visit before arranging any third party to re-clean or repair the affected area. The Company will not be responsible for costs incurred by the Client in engaging a third party without prior written agreement.

15. Privacy and Data Protection

The Company will collect and process personal data only to the extent necessary to manage bookings, provide Services, handle payments, and meet legal obligations. Personal data will be handled in accordance with applicable UK data protection laws.

The Company will not sell or disclose personal data to third parties except where required by law or where necessary to deliver the Services or manage payments, such as using payment processors or insurers.

16. Amendments to Terms and Conditions

The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect from the date they are posted or otherwise communicated to Clients and will apply to bookings made on or after that date.

The version of the Terms and Conditions in force at the time of booking will apply to that booking, unless a change is required by law or regulatory authority, in which case the updated Terms may apply.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

By proceeding with a booking, the Client confirms that they have read, understood, and agree to these Terms and Conditions.